Thank you for taking the time to complete our online survey.

At Mitchel Hanlon Consulting receiving client feedback is critical in facilitating our continual improvement processes.

Your valuable opinion will assist our team in understanding how we can improve our existing services, what are the gaps and how we can continue to add value to all our clients’ projects.

Again, we thank you for taking the time to complete our Client Feedback Survey.

If you have any questions, please do not hesitate to contact our office and speak with our Marketing Co-ordinator.

1. The survey has a 10 point rating scale.  Simply choose the level that best fits your view from strongly disagree (1) to strongly agree (10).  Additional comments can be added in comment field provided.

Customer Name: *

Project name: *

Project Manager:

	← Strongly Disagree					Strongly Agree →
	1	2	3	4	5	6	7	8	9	10	Comments
The project team delivered the results and quality that were promised: *
The project deadlines were met with a ‘can do’ attitude: *
Day to day disciplines and direction were provided in regards to approach, scope, technical advice and documentation: *
There was open, honest and timely communications: *
Where applicable, all statutory and regulatory requirements for the project were communicated and met: *
Throughout the project life-cycle the right personnel were consistently assigned: *
The project team provided an outside perspective and demonstrated creative and flexible approaches: *
In regards to overall value, I believe Mitchel Hanlon Consulting met or exceeded my expectations: *

General Comments:

2. Are there any services you would like to see us do more of?:

3. Please describe any areas where you would like to see us improve?:

4. In your opinion, what were the key reasons Mitchel Hanlon Consulting was selected for this project?:

5. From your experience of our performance, would you engage and refer Mitchel Hanlon Consulting for future projects?:

Yes, I would re-engage Mitchel Hanlon Consulting

Yes, I would refer Mitchel Hanlon Consulting

No, I would NOT re-engage or refer Mitchel Hanlon Consulting

Unsure

Further comments:

We thank you for your time and providing us with valuable client feedback.

Your comments will assist us in improving our services and client benefits.

Thank you

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